Hmm. If I talked to the coach about an issue I think is pretty serious and the coach didn't handle it appropriately I would go to the owner.
If the issues is about schedules, meet choices, tuition, class ratios, etc - general policy things, then I would go to the owner. IME, coaches don't decide those things.
In terms of a formal "talk," I try to let most things ride. If there is something I am going to have to be "that mom" about, I want to be taken seriously. If I'm raising issues with every little thing that bothers me, then I likely won't be taken seriously if I have a real issue.