It sounds like many still struggle with throwing kids/parents out, as I once did. Hopefully, you can get over it quicker than I did, as the quality of your program and life will improve dramatically. I used to feel the same way about how much time I had invested in them, how talented they were, how much money they bring in, etc. Not any more!! I'm straight up front with the kids/parents that I don't care if you are Shannon Miller, you don't have enough talent for me, my staff, or the other gymnasts to have to put up with any garbage from you. Period! In the past I've had to back that up by throwing out 2nd place at East/West, level 8 State Champion, etc. Unlike others, I do it in a loud and public way as an example to the others that it simply won't be tolerated. Believe me, the others took notice. I haven't tossed anyone out for a couple of years now, although about a month ago I sent my top girl home for a couple of days for breaking a rule. I gave her the ultimatum of either shaping up or finding a new gym. An apology and hug later, all is well. I've had numerous peers tell me that my gym is one of the 'happiest' gyms they have ever seen. The largest part of that comes from the fact everyone, and I mean everyone, is nice, courteous, and respectful to each other. Out of all the kids/parents that I've had to throw out (8-10 of them), I have but only one regret............I waited too damn long every time!! Learn from my mistakes, the sooner you get rid of the bad apples, the sooner you will have a healthier and happier club and life.