Typically in late May we get summer placements with a list of skills they need to actually compete that level (and checkmarks next to what they have). This year's placement email basically just said the level. (Insufficient in my opinion.)
In the early fall, the girls work through goal sheets of what they are working to put in their routines. They bring them home, and can obviously share with us - so that would be gymnast to parent communication as opposed to from the coaches.
In various years we have been promised an annual in person conference. This has never materialized. I think that's unacceptable. That being said, they are always willing to meet with us if we request it (but in my opinion that is different). At a bare minimum, I would expect an annual in person for the upper level optionals to be discussing ultimate goals (i.e. wanting college or not). Our gym, unfortunately, does not have great proactive communication and it is a complaint of many parents.