I subscribe to the theory "where there's smoke, there's fire."
Wholly apart from the CGM/CGD syndrome (where I agree, it's justified to refuse re-entry, if not originally show them the door), what makes parents unhappy? What is it you are doing (or not doing) that is causing the bad-mouthing, gossip and unhappiness?
IME, gym owners and coaches usually (not always) have good reasons for the decisions and directions they take. However, almost without exception, they are PISS POOR COMMUNICATORS to their parents--their customers.
Put another way, perception is reality: no matter how good a job you're really doing, if your customer doesn't think you're doing a good job, it's not a good job. So set your customer's expectations and meet them, and you won't have customers voting with their dollars.
Wholly apart from the CGM/CGD syndrome (where I agree, it's justified to refuse re-entry, if not originally show them the door), what makes parents unhappy? What is it you are doing (or not doing) that is causing the bad-mouthing, gossip and unhappiness?
IME, gym owners and coaches usually (not always) have good reasons for the decisions and directions they take. However, almost without exception, they are PISS POOR COMMUNICATORS to their parents--their customers.
Put another way, perception is reality: no matter how good a job you're really doing, if your customer doesn't think you're doing a good job, it's not a good job. So set your customer's expectations and meet them, and you won't have customers voting with their dollars.