1
10.0
Okay so this came from the increased enrollment thread, I had more questions but didn't want to completly hijack her thread.
So what does your gym do with free trials and new enrollments? There seems to be a disconnect between our office staff and the coaches and owner and no set policy. We allow a free trial class to preschool and rec. boys and girls classes before they decide to sign up. I think it is good as we charge a yearly regristration fee that is not refundable so if the kid signed up and tried one class and hated it the parents are out $50.
But it leaves us in a pickle as the class might be maxed or close to maxed out and you will have a couple kids come in for a trial and a few makeups and all the sudden you have 15 kids to a coach and no ones knows about it so no other coach can be pulled to help. So I am curious to know exactly how other gyms handle this so that it isn't an issue? Do the make ups have to schedule ahead, do the trials? How far ahead? We literly have office staff tell one family they can bring their child for a free trial and she will show up with 3 of her friends to try too, and while I can see it is exciting from a money making stand point, I would almost have to think if you come to try and get 1 turn because there are 15 kids to a coach it might put you off. Just looking for ideas to suggest to the owner. Also the new office manager is really nice but I don't think she knows the max numbers as she actually registers new students into already full classes as well. I want to help come up with a solution as I coach and it annoys me but I am also trying to think of a good way to do it as to not tick anyone off.
So what does your gym do with free trials and new enrollments? There seems to be a disconnect between our office staff and the coaches and owner and no set policy. We allow a free trial class to preschool and rec. boys and girls classes before they decide to sign up. I think it is good as we charge a yearly regristration fee that is not refundable so if the kid signed up and tried one class and hated it the parents are out $50.
But it leaves us in a pickle as the class might be maxed or close to maxed out and you will have a couple kids come in for a trial and a few makeups and all the sudden you have 15 kids to a coach and no ones knows about it so no other coach can be pulled to help. So I am curious to know exactly how other gyms handle this so that it isn't an issue? Do the make ups have to schedule ahead, do the trials? How far ahead? We literly have office staff tell one family they can bring their child for a free trial and she will show up with 3 of her friends to try too, and while I can see it is exciting from a money making stand point, I would almost have to think if you come to try and get 1 turn because there are 15 kids to a coach it might put you off. Just looking for ideas to suggest to the owner. Also the new office manager is really nice but I don't think she knows the max numbers as she actually registers new students into already full classes as well. I want to help come up with a solution as I coach and it annoys me but I am also trying to think of a good way to do it as to not tick anyone off.