My daughter has 2 leos from Melody. She loved the design your own concept! First time we ordered, they were too tight. Even though they were design your own, we were able to exchange no problem.
The only thing my daughter didn't like was that the straps seemed a bit wider than on her other leos (from various other companies such as K-Bee, Motionwear, GK) so when I was exchanging, I mentioned this to Melody who said no problem, she would make the straps narrower! And she did on the new ones!
Point being, I think Melody was super helpful and wanted us to be happy!
Would order again, no problem!