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NOG
We're really good on the communication at our gym (especially compared to other stories). We have yearly parent/HC conferences at the end of the summer. This where the HC will go over what skills your dd has gotten over the summer, what level they feel she should be competing, what their plan is for dd basically. If a parent has a question at any other time of the year, they can freely either ask the coaches during a free time, or email the HC with any questions or concerns. All important info (meet schedules, practice schedules, any changes to practice times) goes out to the parents via email. They are pretty open and very easy to talk to at our gym. If a parent is complaining that they don't know x, y,z or have a question about A, b or c - I always say - "just ask" or drop the HC an email.